New Library Cards and OverDrive - Updated

Submitted by Evan Bend on

11/29/2017 - Final Update: This issue has been resolved.

UPDATE:

The following resources appear to be affected by the new library cards with “01”

  • OverDrive
  • Tumblebooks
  • RB Digital Magazines Audiobooks

The following resources do NOT appear to be affected

  • RB Digital Gateway (Magazines, ArtistWorks, InstantFlix etc)
  • Hoopla
  • Badgerlink Resources

I have calls in with OverDrive, Tumblebooks, and Recorded books and will post when this issue is resolved. Thanks,

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Patron's recently issued new barcodes with "01" rather than "00" as the 6th and 7th digits are getting an error when logging into OverDrive. The error on the OverDrive site is: "Library server message - Invalid Library Card. Not a valid InfoSoup Libraries card."

If trying to check out from InfoSoup, the error is: "There's a problem with your library card. Please see a librarian."

I have contacted OverDrive support and hope to get this resolved quickly. I will also test other online resources to see if the new cards have any problems authenticating.