Renewing Titles with Holds

A new feature in Innovative was suppose to "allow patrons to renew checkouts on items if there are more available copies than existing title- or volume-level holds." We have confirmation that this feature is not currently working. Patron's trying to renew a title with a Hold on it will get a "Not all renewals were successful. See details below" message. The message will say "ON HOLD" even if many copies are available. We understand that this can be very frustating for patrons and staff and we will work with Innovative to try and find a solution.