A Toolbox for More Effective Communication In Person and Online
Pat Wagner, library trainer and consultant, will share strategies and tools to help you achieve better results.
Location: Hortonville Public Library, 531 N. Nash Street, Hortonville, WI 54944
9:00-9:15 – Registration and coffee
9:15-11:30 – Communication Mistakes Only Really Really Smart or Busy People Make
Are you a degreed library professional, devoted scholar and researcher, talented and experienced technician, or just a smart cookie at your library? Intelligent, accomplished busy people sometimes cut corners when it comes to workplace relationships, unknowingly impacting other people's productivity and and their own careers. Learn why empathy can get you farther than your IQ score, and learn how to identify and eliminate bad habits in your in-person and virtual interactions.
11:30-12:30 – Lunch ($5) and Networking
12:30-2:00 – Words That Work: Details Count
Is it possible that one word can make a big difference in how people respond to your requests, whether the are co-workers or library users? We have tested these words in tough workplaces with angry citizens - not just at the circulation desk of public libraries - and the results are consistently excellent. Do you want to calm people down without sounding condescending (and calm yourself down as well) and help them listen, learn, and act appropriately? Learn specific words that can improve your influence in sticky situations.
2:00-3:00 – FVLC general meeting
Pat Wagner has been a library consultant and trainer since 1978 and has worked for libraries and related institutions since 1978. She is a frequent speaker at state and national conferences as well as experienced in the day-to-day work of all kinds of libraries. Pat is known for her practical and good-humored programs. A graduate of Tremper High School in Kenosha and former residence of Milwaukee, she still simmers her brats in beer and and eats cheese on everything.
Sponsored by FVLC, OWLS, and Winnefox