Who to Call

OWLS Libraries Tech Support

Computer/Seirra Hardware

Contact Julie | email | (920-832-6369) for:

  • New computers - - selection, installation, and configuration
    • Minimum Recommended Computer Specifications (2023):
      • Core i5 Processor
      • 8GB of RAM
      • 256GB SSD (Solid State Drive)
      • 5-Year Warranty
  • Computer Donations - Used computer donations are not encouraged.  Please talk to your PC Support Staff before considering new computer donations.
  • Printers  - selection, installation, and configuration
  • Peer-to-peer networking
  • Troubleshooting (Contact Joe or Dave if Julie is not available)

Sierra Peripheral Hardware
See the Sierra Peripheral Hardware Order page for additional information. 

  • Barcode scanner orders & troubleshooting  (Dave can also help)
  • Receipt printer orders & troubleshooting (Dave can also help)
  • Spine Label troubleshooting (Bradley can also help)
  • Signature Capture device orders (OWLSnet Help for troubleshooting and repair)
  • Installation


Computer Software

Contact Julie | email | (920) 832-6369 for:

  • Deep Freeze
  • ESET Antivirus
  • Internet Explorer/Mozilla Firefox
  • Mozilla Thunderbird
  • Microsoft Windows
  • Public Web Browser / Catalog Stations

Network Infrastructure

Contact Bryan | email | (920-832-6193) for:

Any network issues, including troubleshooting, data circuits, network hardware (routers, hubs, terminal servers), wireless.

Please note:

  • New Connections: Policy requires that OWLS or NFLS approve any new connections
  • Cabling: Libraries are responsible; contact Bryan for specifications

CARL/InfoSoup Stuff

If you have questions related to InfoSoup or CARL, you can always use the OWLSnet Help List or the Cathelp list for Catalog related issues.

Contact Jean | email | (920) 570-0126 for:

  • Circulation
  • Holds
  • Offline Circulation
  • Weeding
  • Patron Registration
  • Reports (Custom statistical, weeding, or patron reports)

email OWLSnet Help | (920)-832-6365

  • Closed days
  • Inventory
  • Notices
  • Reports (Standard & weeding) - reports generated by OWLS and emailed by OWLS
  • Offline Circ - or Contact Molly

OWLSnet Help List

Please use the owlsnet help list to report any non cataloging related question, problems or issues with CARL, InfoSoup, wireless & internet issues, SAM, reports, statistics etc...

CatHelp List

Please use the CatHelp List -- cathelp@owlsweb.org to contact the Catalogers with any issue relating to catalog training, fixing or updating bibliographic, volume & enumeration on item records in CARL, or for questions about OCLC Record Manager. 

Examples include:

  • Cataloging Training
  • Updating Bibliographic Records
  • Changing Material/Format Type
  • Reporting Bibliographic Errors
  • Wrong Cover Images and/or Summaries
  • Vendor Records
  • Update or Correct Series Information
  • Volume Records
  • Magazines

Contact Amanda | email | (920) 832-6194

  • General InfoSoup Web OPAC questions

Web Sites and Electronic Resources

Contact Chad | email | (920) 832-4607 for:

  • All OWLS web site and Drupal questions
  • All electronic resources, including OverDrive, OneClickdigital, Ancestry, Tumblebooks, BookLetters, and BadgerLink resources

If OWLSnet staff not available:

  • Badgerlink Resources: Contact BadgerLink
  • EBSCO Resources (after hours, last resort): Contact EBSCO -- let them know we are a BadgerLink Library, account listed as NFLS/OWLS (INFOSOUP LIBRARIES)

Contact Amanda | email | (920) 832-6194 for:

  • InfoSoup Memory Project