Office 365 - Outlook User Guides

Most Recent User Guides

Handy definitions to get out of the way right up front:

  • If you launch a web browser such as Firefox, Chrome, or Edge to use your Outlook email, you are an OWA user. (Outlook Web Access. Some also call this Outlook on the web, or the web version of Outlook.)
  • If you launch Outlook from the File Explorer, or click on the Outlook icon in your task bar, you are a Client user. (Outlook desktop application)
  • OWA and the Client appear different as well. Looking at the upper left corner of their window can tell you which version you are using.
  • Both versions stay in sync with eachother automatically, but there are subtle differences in how each is configured. The Client has more features, but also a steeper learning curve.
  • There is the Microsoft desktop application Mail that comes with Windows 10. OWLS is not supporting Mail at this time.
Outlook on the Web (OWA) Outlook Client





Groups and Contacts and Contact Lists

In Outlook you have the option to create Contacts, Contact Lists, and Groups. Groups are a specialized Office 365 "Thing." While at some point we might support the use of groups, for emailling a group we recommend using Contact Lists. Please see our Create Contact Lists guide or contact John for help with creating contacts and contact lists.

More than one account open at a time?

Outlook on the web, commonly known as OWA, doesn't like it when you have one account already open in a browser and try to open another account in another window. It will send up all sorts of warnings or message boxes. However, there are two simple ways to get multiple accounts open on your desktop:
Method 1: Using the same browser that the first account is open in, open the other account in a Private or Incognito window.
In Firefox and Edge, open that second window with CRTL / SHIFT / P
In Chrome, it's CRTL / SHIFT / N
Method 2: Use a different browser. For example, have one account open in Firefox, open another account in Chrome or Edge.

If you want a cleaner, more permanent solution, follow the steps in one of our user guides below: Adding another mailbox to your own.

Please note: there are a different user guides for OWA & Client users.

Handy User Guides we have created to get you started: