Encore - Problem Viewing Holds: Update

We were able to observe, unintentionally, the holds problem in the OWLS office. When clicking on Holds, a "Loading" message pops up and the wheel just spins and spins and freezes your session. We were able to close the browser and then reopen the browser. In our case, the session was still active and the user still logged in. When clicking on the holds tab, the holds loaded without any problems. I have a call open with Innovative. Until this is fixed, please suggest closing and reopening the browser. In some cases, at least, that may work. If not, recommend using the classic My Account until the issue is resolved. Thanks.